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Delivery times depend on the type of product you order:
If you have any questions about the delivery timeline for a specific product, please feel free to contact our support team.
Yes, we offer Cash on Delivery (COD) on selected products.
COD is available only for our Ready-to-Ship Products that are currently in stock. These products can be dispatched immediately after your order is placed.
However, Made-to-Order or Custom Products are specially manufactured after an order is received. Therefore, COD is not available for these items, and prepaid payment is required to confirm the order.
If you're unsure whether a product is eligible for COD, please contact our support team before placing your order.
Absolutely! Once your order is dispatched, you will receive a tracking number via email and WhatsApp Message. You can use this to track your order in real-time on our website or the courier partner's website.
We accept returns only for products that are received in a damaged or defective condition.
If your order arrives damaged or has a manufacturing defect, please contact our support team within the specified return request period and provide clear photos of the damaged or defective product for verification.
Once your return request is approved, you will be required to repack the product securely in its original packaging and share photos of the packed product with our team. After verification, we will arrange a pickup of the product from your location.
Our team will review the returned item and assist you with a replacement or other applicable resolution.
Please note that returns are not accepted for reasons such as change of mind, incorrect product selection, personal preference, or any issue not related to damage or manufacturing defects.
Do products come with a warranty?
Yes, all our products are covered by a warranty for your peace of mind.
If you experience any issues covered under the warranty, please contact our support team with your order details, and we will be happy to assist you.
We're here to help! You can reach our customer support team through any of the following channels:
Our support team is available 24/7 to assist you with product inquiries, order updates, delivery information, warranty claims, and any other questions you may have.
We strive to respond to all customer queries as quickly as possible to ensure a smooth shopping experience.
Yes, you can cancel your order after it has been placed, provided that it has not yet been dispatched from our warehouse.
Once an order has been dispatched, it can no longer be cancelled, as it is already in transit for delivery.
If you wish to cancel your order, we recommend contacting our customer support team as soon as possible with your order details so we can assist you before the dispatch process begins.
Yes, we provide GST-compliant invoices for all orders. The invoice will be sent to your registered email address and will also be included with your shipment.
You can change your delivery address before the order is shipped. Please contact our customer support team immediately with your order number and new address. Once shipped, address changes are not possible.
Installation and assembly services are not included by default with our products.
However, if you require installation or assembly assistance, we may be able to arrange the service upon request, subject to availability in your location. Please note that additional charges will apply for these services.
For more information or to check service availability in your area, please contact our customer support team before or after placing your order.
